Managed IT · Helpdesk
Responsive IT support for your people
Remote support, ticketing, issue triage, user support and escalation—so everyday IT problems are solved quickly and nothing falls through the cracks.
- Est. 2012
- 100+ organisations served
- Bengaluru-based support
What's included
- Remote support
- Ticketing & tracking
- Issue triage
Helpdesk
One number for every IT issue
Password resets, printer problems, email issues, slow laptops—small problems add up to hours of lost productivity every week.
The Peritas helpdesk gives your team a single place to ask for help, tracks every request to resolution and escalates quickly when needed.
What's included
- Remote support
- Ticketing & tracking
- Issue triage
- User support
- Escalation to specialists
- Monthly service reports
FAQs
Frequently asked questions
Plain-English answers. Can't find what you need? Our specialists are a call away.
How do users contact the helpdesk?
By phone, email or ticket portal, as agreed during onboarding.
What are your support hours?
Standard coverage is business hours, with extended options available. Coverage is confirmed in your agreement.
Can you support on-site too?
Yes. On-site support can be included or provided on request.
Explore more
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Let's talk
Give your team help that responds
Request a managed helpdesk proposal.